General tel & repairs

020 7392 5400

Report a repair

There are several ways of reporting a repair:

The most efficient way is to use our online Report a Repair Portal please click here!

By clicking the link you will automatically be transferred to M3 Central repairs reporting application, please read the 3 step guidance notes before using M3.

1. Home

Once M3 central is open, there will be 8 pictograms. Please click on the one that is related to the repair you are about to report. You will then be directed to further pictograms. Again, press on the relevant one. Once you have entered the final frame, please click on the relevant icon. You will then be provided with a list of repairs, please choose one option. Please use back button to go one step back.

2. Reports

You will then be asked to select the location using the drop down key, you can also add a note. Please remember the more information we have, the more likelihood of getting the repair diagnosed and complete in one go. You will then be given an option to attach an image/photo. You can upload a photo from your phone or smart device (if your are using the device to report this report), or you can transfer the photo on your PC/desktop and attach it from there. Please note, photos will be extremely useful in identifying the required repair. It will also enable contractors to achieve first time fix.

3. Send

You will then be navigated to the final step, this will be a short form asking you to provide your contact details and access availabilities. Once you have completed the form, please press the send button. The report is now complete, M3 will send this directly to Spitalfields. You will receive a confirmation email to say the report has been sent.


By telephone: 020 7392 5400 

The Association is open during normal working hours, 9:30 am - 5:30 pm, Mon-Fri.

On Friday, we are closed between 1pm-2.30pm.


Via email:


Write to us at: One Canada Square, London, E14 5AA.

When reporting a repair please have the following information available:

  • Your name, address, and daytime telephone number, or mobile phone number.
  • An accurate description of the repair. It is helpful if you can give as much detail as possible to enable us to try and pinpoint the problems.
  • Any details about when you are normally at home so we can gain access.

(Look in part one of your DIY section for guidance on how to describe the repair).

Please note:
Repair work is carried out during normal working hours, i.e. Monday to Friday, 9:30am-5:30pm. If you are normally out all day please indicate that an appointment will be necessary.

Remember: the correct information will help to get your repair carried out more quickly.

If you are reporting a repair caused by criminal damage, please have the following details:

  • Date and detail of incident.
  • Name of police station that you reported it to.
  • Crime reference number. Please note that without a crime reference number SHA cannot raise any repair works.
  • PC Number of Officer taking report.

The Maintenance Department are responsible for the day-to-day repairs and improvements to homes, which are owned and managed by Spitalfield Housing Association.

In order to ensure that our works are carried out to an excellent form of standard whilst still achieving value for money, we work in partnership with a number of contractors on our Responsive Repairs, Planned Maintenance and Development contracts. In order for us to respond to your repair problem quickly and efficiently, it is very important that you can identify what sort of repair you are reporting.

If you would like to be Resident Repairs Inspector please click here for the application form.