Improving Spitalfields Services

formed to determine 1 comprehensive service review per year. The panel will be able to request information from the relevant service manager in order to make recommendations for service improvement and the construction of service standards.

For further information please click the following links:
www.housing.org.uk
www.housingcorp.gov.uk

Resident Associations

Any group of people living in the same area can set up a tenants’ or residents’ association. By themselves they can choose who their members will be, how they will be represented and what they want to achieve. But, if a group wants to make sure that its views are listened to by other organisations, especially over a sustained period of time, or wants to apply for funds to help achieve their aims, they must expect to have to show that they are accountable, democratic and as far as possible representing the views of their members.

We have expanded door step re-cycling services to residents and introduced kitchen composting for residents in partnership with Tower Hamlets Council.

Current TAs:

Spelman Street TA
Selby Street TA
Burhan Uddin House TA
Shajalal Estate TA

The Tenants Forum

The Tenants Forum provides a structure for individual resident associations to meet and share ideas among themselves as well as with representatives from Spitalfields Housing Association. Spitalfields H.A will utilise the Tenants Forum to consult on a range of polices and improvements.

The Tenants Associations will be represented on the Tenants Forum which will increase the rate of its meetings from 4 per year to 10 per year. These will be serviced by the Community Development Team but Managers of other Departments will use the forum for their own information and service improvement processes.

For further details on how to set up a resident association and the benefits and function of the Forum please look at our Spitalfields Housing Association Tenant Involvement Statement and Participation Strategy

www.tpas.org.uk
www.towerhamlets.gov.uk

Spreading the word

4 Newsletters are produced annually in English / Bengali. Each household receives 1 postal copy.

All Departments within the organisation communicate information relevant to their area of activity directly via this medium. The newsletter will be used to feed back information on service improvement and results of consultations as well as other information.

We have linked up with Fair Finance to offer in depth Debt Advice to residents facing multiple debt problems.

Click the following for our recent newsletters